Returns & Refunds Policy

We hope that you are happy with your purchase from us, but if you're not completely satisfied please get in touch with us at hello@cancerpal.co.uk and we will do our very best to put things right.

You can return most items within 30 days for a full refund. If 30 days have passed since your purchase, unfortunately, we will not be able to offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We regret that it is not possible to return perishable items for hygiene reasons or made-to-order items.

This is in addition to, and does not affect your consumer rights.

How to request a return:

Please email us at hello@cancerpal.co.uk with details of the product(s) that you wish to return together with the reason for requesting a return. We will provide details of how to arrange the return. You will be responsible for paying for the delivery costs for returning your item.

Please note the original delivery costs are non-refundable. If you receive a refund, the delivery costs will be deducted from your refund.
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please note, CancerPal is not responsible for items lost or damaged in the post when returning them to us, so we recommend you send your returns via a 'Tracked' or 'Signed For' delivery service, giving you proof of your item's return.

 

It is also your responsibility to return your unwanted items in a resalable state. You will not receive a refund if your orderis returned damaged.


If you are approved, your refund will be processed via your original method of payment. It can take 5-10 working days for the refund to appear in your bank account.

Damaged items:

We work with our suppliers to ensure that all products reach you in perfect condition, but in the unlikely event that you have received an item that is damaged, please email us at hello@cancerpal.co.uk with details of the item and the damage. Please also include a photo of the damage. 

We will either offer you a repair, or a replacement. If neither is possible, then a full refund, (including the original delivery charge), will be processed.

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