Cancer Headwear Returns
 

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Easy Returns:

 

We understand that losing your hair during cancer treatment is distressing and we want to help make the process of choosing your cancer headwear as easy as possible for you in your own home.

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We completely understand that you need to try your headwear on, but if you are currently losing your hair, we kindly ask you to wear a wig cap underneath the headwear while you are trying it on. 

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Returns:

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​We are happy to offer a refund, excluding the original P&P cost (unless the item is faulty) if the item is returned in the same condition that you received it and in its original packaging. If the item that you are returning has a hygiene label, we will only be able to accept a return if the hygiene label is intact.

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If the item is not returned in a re-sellable condition, we will not be able to refund or replace it.

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Please notify us of your return request within 14 days of the date of delivery. If more than 14 days have passed we may not be able to offer you a refund (due to the return policies of some of our suppliers), ​​but please get in touch and we will do our best to help.

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This is in addition to, and does not affect your consumer rights.

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How to request a return:

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Please email us at hello@cancerpal.co.uk with details of the item(s) that you wish to return together with the reason for requesting a return. We will provide details of the return address, which may not be our office address for certain items.

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To keep our prices as low as possible, we do not build the cost of return shipping into the price of our products and so you are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. The original delivery costs are also non-refundable and will be deducted from your refund. 

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CancerPal does not accept any liability for returned items that are damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

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CancerPal is not responsible for items lost in the post when returning them, so we recommend you send your returns via a 'Tracked' or 'Signed For' delivery service, giving you proof of your item's return.

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Please return your item(s) as soon as possible, but at the latest within 7 days of emailing us. 

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). ​​If your refund is approved, your refund will be processed via your original method of payment. It can take 5-10 working days for the refund to appear in your bank account.

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