Christmas Delivery Information
We know how much a thoughtful gift can mean at Christmas, especially to someone going through cancer treatment. To give your order the best chance of arriving in time, please use the dates below.
Our orders are collected by Royal Mail Monday to Friday, and orders placed before 1pm on a weekday are generally dispatched the same day if the items are in stock. These dates are earlier than Royal Mail’s own last recommended posting dates (Tracked 48: Saturday 19 December, Tracked 24: Monday 21 December). The gap gives your parcel the best chance of arriving in time, because Royal Mail is at its busiest in December.
Please note that Royal Mail Tracked 24 and Tracked 48 aim to deliver within a set time but don’t guarantee delivery on a particular day. Deliveries to the Highlands, islands and Northern Ireland can take a little longer, so we’d suggest ordering a few days earlier for these areas.
Our last dispatch day before Christmas is Wednesday 23rd December. Orders placed after this will be dispatched on Monday 4th January.
International orders
We’re unable to guarantee international posting or delivery dates over the Christmas period. Royal Mail are extremely busy at this time of year, and we have little control over how long items take to clear customs. International orders normally take an estimated 6-7 working days, and this is likely to be longer in December.
To give your gift the best chance of arriving, we’d recommend ordering as early as you can, ideally by Friday 27 November. Orders placed after this may well arrive after Christmas. If your order is for a particular date, please email us before you order and we’ll tell you honestly what’s realistic.
Top tips for Christmas orders
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Order early, especially for anywhere outside England & Wales, and for made-to-order or supplier-direct Marketplace items, which have their own delivery times shown on the product page.
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Check the delivery address before you pay, particularly if you’re sending a gift directly to a loved one.
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Keep an eye on your emails. We’ll send a shipping confirmation, and Royal Mail will send a separate tracking email from ‘The Pal Group’. Please check your junk/spam folder if you don’t see them.
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Sending to a hospital or hospice? Please make sure the ward and recipient’s name are included, and email us if you’re unsure.
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Running out of time? Our Gift Cards can be sent by email so they arrive straight away.
If your order is delayed
Delivery times are estimates, not guarantees. Once your order has been handed to Royal Mail, we can’t control how quickly it’s delivered. See Where is my Delivery? for what to do if your parcel hasn’t arrived.
If you have any questions about Christmas delivery, please email us and we’ll be happy to help.